For those of you not following the story… Here’s parts 1 and 2.
Delta just called me. One of the repair shops that is an hour or so away is going to come to my house, haul it out of the basement, pick up the saw, take it to their shop to repair, and then bring it back to my house. That’s a lot of lugging around a 300 pound hunk of cast iron!
It took me a while to get to the right person at Delta to handle this, but I have to say I’m pleased with the result (assuming it goes through as planned). The people I’ve spoken with have been very nice and seemed eager to help me, and (honestly… not “you’re supposed to apologize when the customer complains”) apologetic that their product had problems. Their official policy is that it’s my bag to get the saw to them — it’s my fault for living in the boonies so I could drive it to them or ship it to them on my dollar. But since I called, told them what I have been dealing with, they had the power to change the policy to make me, the customer, happy.
I’ll keep you posted on Act 4: The Extraction (I think she’s too big to get out the door, so they may have to disassemble it…)
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